Are you passionate about delivering exceptional customer service in a fast-paced and dynamic environment? Join our team as a Customer Service Representative at Zomato and be at the forefront of ensuring a great dining experience for our users.
Responsibilities:
- Interact with Zomato users via various channels, including phone, email, and chat, to address inquiries, resolve issues, and provide assistance in a timely and professional manner.
- Proactively engage with customers to gather feedback, understand their needs, and ensure a positive and memorable experience with the Zomato platform.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring high levels of customer satisfaction.
- Efficiently handle order-related inquiries, tracking, and troubleshooting to ensure seamless and accurate order fulfillment.
- Work closely with restaurant partners and delivery teams to address order discrepancies, delays, and other operational challenges, striving for swift resolutions.
Skills:
- Communication:
- Exceptional verbal and written communication skills, with the ability to convey information clearly, concisely, and empathetically.
- Active listening skills to understand customer needs and concerns, providing effective solutions.
- Problem-Solving:
- Strong analytical and problem-solving abilities to address customer issues promptly and decisively.
- Ability to think critically and make informed decisions in a fast-paced, high-pressure environment.
- Customer Focus:
- Genuine passion for delivering outstanding customer service and a commitment to exceeding customer expectations.
- Ability to empathize with customers and tailor interactions to create a positive and personalized experience.
Base Salary
Rs.12,500-Rs.18,500 Per month
Qualifications
12th Pass , Any Graduate
Employment Type
Full-time
