We are seeking a Senior Customer Support Specialist to provide exceptional support to our customers and help resolve complex issues. The ideal candidate will have extensive experience in customer support, excellent problem-solving skills, and a strong customer-oriented mindset.
Responsibilities:
- Provide high-level support to customers via phone, email, and chat.
- Resolve complex technical and non-technical issues in a timely and efficient manner.
- Collaborate with internal teams to escalate and resolve critical issues.
- Document customer interactions and issues in the support system.
- Analyze customer feedback and provide insights to improve products and services.
- Mentor and guide junior support specialists.
- Stay updated on product knowledge and support best practices.
Requirements:
- Bachelor’s degree in a related field or equivalent work experience.
- Minimum of 5 years of experience in customer support or a similar role.
- Strong problem-solving and communication skills.
- Ability to manage multiple customer issues simultaneously.
- Experience with customer support tools and software.
- A customer-oriented mindset with a focus on delivering positive outcomes.
Work Environment:
- Full-time position with remote work options.
- Supportive and customer-focused work environment.
- Opportunities for professional development and growth.
- Competitive salary and benefits package.
